Information we collect
- Contact and booking details: name, mobile number, email, service address for a home or supported local workplace, requested timing, service notes, access details, and communications.
- Job media: photos or short videos you choose to upload so work can be scoped, priced when eligible, matched, and documented.
- Transaction information: job amount, payment status, refunds, and payment-provider references. Full card details are entered with Stripe and are not stored by SnapWork.
- SnapPro information: identity and contact details, supported services, service area, availability status, schedule windows, application or eligibility records, job activity, payouts, and customer feedback.
- Location: an assigned SnapPro may share location during an active en-route job. Customer tracking receives an approximate, time-limited position. SnapWork does not need a customer's continuous background location.
- Technical information: basic device, browser, security, request, and diagnostic data needed to operate, protect, and improve the service.
How we use information
We use information to analyze single- and multi-service requests, show service options, prevent unsafe or unsuitable instant bookings, process payments, match work by skills, service area, timing, and current availability, provide status updates, support customers and SnapPros, handle changes and disputes, prevent fraud, improve service quality, and meet legal obligations.
Photos, videos, and written descriptions may be processed by automated systems to identify likely service needs. Automated results can be incomplete, so licensed, hazardous, unclear, multi-service, measurement-dependent, or higher-value work may be routed to human review instead of instant checkout.
When information is shared
We share only what is reasonably needed with the assigned or prospective SnapPro and with vendors that help provide hosting, database, automation, communications, mapping, analytics, customer management, verification, and payment services. A SnapPro considering an offer may receive a limited scope, approximate service area, timing, and pay summary before accepting; exact access details should be limited to the assigned SnapPro. We may also disclose information when required by law, to protect safety or rights, or as part of a business transfer.
SnapWork does not sell personal information or share it for cross-context behavioral advertising.
Tracking and location privacy
Secure job-tracking links are private credentials. Do not forward them. Tracking is limited to active job information and may show an approximate SnapPro location only while the SnapPro is en route. Location is hidden when stale, after arrival, after reassignment, and after completion. In the initial app release, Pro sharing also stops when the Pro app leaves the foreground and requires a new explicit action to resume.
Retention, training consent, and security
We keep information for as long as needed to provide the service, maintain transaction and safety records, resolve disputes, enforce agreements, and comply with law. Retention varies by record type.
Customer media is not automatically approved as model-training data. Evaluation or training use requires the applicable consent, access, redaction, retention, and human-review controls.
We use access controls, private storage, encryption in transit, private credentials, activity logging, and other safeguards, but no system can guarantee absolute security.
Your choices and California rights
You may ask to access, correct, or delete personal information or ask how it has been used. Some records may need to be retained for payments, safety, fraud prevention, disputes, or legal compliance. You may opt out of non-essential promotional messages; service and safety messages may still be sent for an active request or job.
Children and policy changes
SnapWork is for adults arranging or performing supported property services and is not directed to children under 13. We may update this policy as the service changes. The effective date above will be updated when material changes are published.