SnapWork support
Questions about a supported everyday property request, payment, appointment, SnapPro visit, review, availability, or another service? Start with the option that matches what you need.
Include these details
Send your name, job reference if available, and a short description of the question. For additional onsite work, describe the new task and attach a photo when helpful. A SnapPro should not begin billable extra work until the updated scope and price have been approved through SnapWork.
Payment or checkout issue
Closing the Stripe checkout window does not prove payment. If you are unsure whether a payment completed, text SnapWork with the job reference. Do not send a full card number, CVC, password, or private tracking link.
SnapPro availability or a job message
If a job message is wrong, duplicated, already taken, or arrives while you are unavailable, do not travel to the job. Use the response method in the message or text SnapWork with the job reference so the dispatch record can be corrected. Availability and schedule controls may be introduced by account and are not active for every SnapPro.
Safety and emergencies
SnapWork is not an emergency dispatch service. If anyone is in immediate danger, call 911. For an active gas, electrical, flooding, fire, or utility hazard, contact the utility or an appropriate emergency licensed trade first.